A few years back in an effort to curb labor costs, Walmart laid-off Smiley Face. In January, it said goodbye to its door greeters, which some pundits speculated would be replaced by offshore call centers or robots. But instead, the CMO launched a local social media initiative just before the holiday shopping season. Good timing, as retailers registered $1.3 billion in sales on Cyber Monday alone, totaling $61.8B for Q4 2011.
We’ve partnered with Social Media Explorer, one of AdAge’s Top 30 Marketing blogs to help you solve your biggest challenges with online retail. We know online retailers are battling with real-time consumer demands, negative online reviews and shopping cart abandonment from busy consumers. Plus, we add in the demands of integrating social media and plates start overflowing. The challenges are real and the solutions aren’t always easy.
With 180 languages spoken at the Olympics, misinterpretations of the Latin motto are expected. NBC executives translate it as “Higher, Stronger, tape-delayed.” What has angered audiences further is the network’s frequent spoilers, including an Olympic-sized blunder when, just moments before airing Missy Franklin’s time-delayed win in the 100-meter backstroke, NBC ran a Today show promo which revealed that the athlete had won the gold. Doh!